Summit Client Utility – Shadow Logged in User

Summit Client Utility – Shadow Logged in User

Process Description:   

Using the Summit Client Utility tools for automating the process of assisting a user by “seeing what they see”.

Please Note: The session is interactive.

Requirements to Complete this Process:

• Access to the server where the user(s) is logged in
• Admin access to the server

Steps and Screenshots:

1. Launch the Summit Client Utility from your Desktop or Start Menu (admin permissions required)
2. From the User Tools tab select Assist User 
   
3. Select the User you want to shadow and select Shadow Selected User 
   
4. On the User’s Side, they will receive the following pop-up message 
    
   
   • Please Note: The user must accept the prompt in order for the shadow session to get connected. If the user selects “No”, you will receive the following error message 
     
5. You may now interact with the user’s session
6. To end the Shadow Session, click on the X in the top-right corner