Unrecoverable Error - QuickBooks
Issue Description:
When a user tries to open the QuickBooks file, it immediately sends an "unrecoverable error."
Note: Please confirm the Server OS being leveraged. If the Server OS is Windows 2012 R2, needs to be upgraded to Windows Server 2019 Datacenter (Desktop Experience)
Requirements to Complete this Process:
- Access to the server.
- Access to the QuickBooks file.
Steps and Screenshots:
Suppress your QuickBooks Desktop
Step I: Suppress the Desktop while starting QuickBooks
- Press and hold the Ctrl key.
- Double-click your QuickBooks application icon.
- Hold the Ctrl key until the No Company Open window shows.
Step II: Suppress the Desktop while opening a Company File
-
- Select the desired company file from the No Company Open window.
- Press and hold the Alt key, then select Open.
- If you are prompted for your log-in information, release the Alt key, then enter your user name and password.
Important: If you are not prompted for your user name and password, do not release the Alt key. - Press and hold the Alt key, then select OK. Do not release the Alt key until your file is completely open.
Note: QuickBooks will display a blank screen. If you can highlight a QuickBooks menu by just hovering your pointer to it, your company file is completely open.