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QuickBooks Error 15212

  • Updated

15212 Quickbooks Payroll

Issue Description:   

       When downloading payroll or QuickBooks updates, you receive error 12159 or one of the following error 15212 messages:

  • "The payroll update did not complete successfully. Please try again. You must successfully download the update by the deadline displayed in the Get Updates window."
  • "The QuickBooks update did not complete successfully."
  • "The payroll update did not complete successfully. The location for the shared download is not accessible."

These errors can be caused by a shared download drive that is not mapped, is not accessible, or has insufficient access permissions.

Requirements to Complete this Process:

  • Access to the server
  • The correct version of QuickBooks
  • Payroll Subscription

 

Steps and Screenshots:

Verify QuickBooks is up to date

  1. On the server right-click on QuickBooks and select Run as Administrator
  2. Click Help > Update QuickBooks Desktop
  3. Click the Options tab
  4. For Shared Download, click No
  5. Click Save
  6. Click Update Now tab
  7. Click Reset Update check box
  8. Click Get Updates then confirm on the pop-up message

Note: If updates are downloaded you will receive a message letting you know there are pending updates. Repeat steps 1, 2, 6, and 8.  

 

If QuickBooks fails to update

  1.   Open File Explorer and navigate to C:\ProgramData\Intuit\
  2.   Select the correct Quickbooks version folder
  3.   Open the Components folder
  4.   Open the Download QB## Folder
  5.   Delete the entire contents of the folder
  6.   Open QuickBooks as Administrator again and download updates. 

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