Ensure that the user's Intuit payroll subscription is in good standing, and that QuickBooks is updated to its latest version. Also, be sure that cookies are enabled.
-
- Log into the company file as Admin
- Go to Employees> My Payroll Service> Manage Service Key to open the QuickBooks Service Keys window.
- Click Edit first to copy the service key number, then remove the Service key.
- After the payroll subscription is removed, close out of QuickBooks, re-launch it, login as Admin and add the Service key back.
- Run the payroll updates again.
To contact Intuit Support, please see the numbers listed below:
- Intuit - 866-340-7237
- Intuit Canada - 866-935-7237
- QuickBooks Payroll- 866-223-5562
If Intuit does return a solution that requires our assistance, please submit a ticket and we will work with their instructions.