Adobe Reader PDF Fix & Memory Error

Process Description:
When customers receive the below error message, then the steps in this article will resolve the error.


Requirements to Complete Process:

1. Access to the server with -pa creds.
   
   Steps and Screenshots:
   
   1. Log into the server 
2. Navigate to folder C:\Windows\System32\drivers\etc 
3. Click the View tab then check off the box to include File name extensions  
4. Locate the hosts file 
5. Copy hosts file to the Desktop
6. Click Start and type Notepad
7. Right-click on Notepad and select Run as Administrator
8. Open the file through Notepad 
9. Copy and paste the following at the bottom of the file:

   127.0.0.1 localhost

   127.0.0.1 Acroipm.adobe.com 

   127.0.0.1 Acroipm.adobe.com.edgesuite.net 

   127.0.0.1 *.dscd.akamai.net

   Example:
10. Save the file
11. Reopen the saved file and choose Save As
12. Change the file type to All Files and remove the “.txt” from the name
13. You should have 2 hosts files on the desktop. The one with no lines on the icon labeled hosts (without .txt extension) is the good one.                                           
14. Rename the hosts file at C:\Windows\System32\drivers\etc to hosts2
15. Right-click the new hosts file
16. Click Copy then Paste to C:\Windows\System32\drivers\etc
17. Right-click Adobe Reader and select Properties
18. Go to the Compatibility tab
19. Check the box to Run in compatibility mode for windows XP service pack 2
20. Select OK
21. Run Adobe Reader as admin
22. Open with Protected Mode disabled 
23. Accept EULA 
24. Close application
25. Right-click Adobe Reader and select Properties 
26. Go to the Compatibility tab
27. Uncheck the box to Run in compatibility mode
28. Select OK