1. Log into your server and locate the Telpay folder (C:\billpay\Telpay)
2. Open up the Run command (right-click Start, choose Run)
3. Use this command:
For example, if your company number was "1234567" you would use:
4. In the window that populates, choose "Network folder" and point to a location other than the server's C drive
5. Press "Backup"
6. When the process completes you'll be left with a .zip file which is the backup file
7. If there is more than one company data folder, repeat the process, editing the company number at the end of the command.