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How To Upgrade Or Install To ACT v25 From A Prior Version Of ACT!

  • Updated

 

Process Description:   

       This is the guide that goes over the process of how to upgrade to Act version 25 if you currently have any ACT version below version 25 installed

Requirements to Complete this Process:

Steps and Screenshots:

I. Check/verify a few items:

    1.  Do you have security on your machine?
      • Note: Some firewalls may block you from downloading the software. It may be necessary to temporarily disable your firewall in order to complete the download. For assistance with disabling your firewall, consult your firewall developer’s documentation or contact an IT professional. 
    2. Ensure that you are logged into the computer with an account equipped with Administrator Rights
    3. Right-click on the Windows start menu and select Run
    4. Type in appwiz.cpl this will navigate to Programs and Features within Control Panel
    5. Find, Right-click on, and Uninstall any existing installations of ACT! that are prior to v25. Check the "version" column to confirm
    6.  When that is completed, pull up File Explorer and rename the following ACT folders by adding a .old at the end (if present) 
      • C:\Program Files (x86)\ACT
      • C:\Program Files\ACT
      • C:\Program Data\ACT
        Example:
    7. Make sure to uninstall ACT, then uninstall all instance(s) of SQL if it lower than 2019. Then install actv25 (this will auto install SQL in the process).
    8. Reboot the computer when completed.
    9. Log back into the computer and download Act version 25 Windows client: https://www.act.com/download/download-act-v25/
    10. Right-click on the .exe file you downloaded and select Run as Administrator
    11. You will then be prompted with the following installation setup. Select Install Act!
      *If the installation prompt does not appear, navigate to C:\act!_2502x51\Setup.exe and run as admin
    12. If it prompts to reboot, proceed, then installation will pick back up when you log back into your machine
    13. When prompted, select the appropriate country in the Regional Version screen, then click Next
    14. Read and Accept the License agreement
    15. Choose the Typical installation type
    16. Follow the on-screen instructions to begin the installation process
    17. When the Act! Install Complete dialog appears, Check the desired options, then click Finish.
    18. Open ACT!
    19. It will most likely ask you to reactivate or re-regsiter your ACT. Enter in all applicable information and click next throughout the prompts.
      • If you do not have your ACT serial on hand, please reach out to our Customer Care team for assistance.
    20. After ACT is registered, navigate and open your ACT database.
    21. When prompted to back up the database, click Yes (if you haven’t already backed up the database), or click No

      Note: If you clicked No, skip to step 22

    22. Ensure that the database backup will be saved to the desired location, then click OK
    23. When the notification that the backup has been completed successfully appears, click OK
    24. When the prompt to update the database appears, click OK to begin the upgrade process.

      Note: A typical update can take, on average, between 5 - 15 minutes
       
    25. When the update is complete, click OK on the confirmation that appears
    26. Repeat the above steps to convert any additional databases to the new format
    27. Enjoy Act Version 25!

source articles:

https://help.act.com/s/article/How-do-I-upgrade-to-Act-v25-from-a-previous-version-prem?language=en_US

https://help.act.com/s/article/How-do-I-install-Act-v25-prem?language=en_US

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