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How To Upgrade Or Install ACT! from A Prior Version Of ACT!

  • Updated

 

Process Description:   

       This is the guide that goes over the process of how to install Act if you've had an existing install of a prior version of ACT  

Requirements to Complete this Process:

  • Ensure that your computer meets the system requirements. For information regarding the system requirements for target version of ACT!
  • Administrator Rights
  • Act recommends creating a backup of your current database prior to the upgrade. See the backup portion of this article: https://help.act.com/s/article/How-to-backup-and-restore-an-Act-database-prem?language=en_US
  • ACT install files (typically you have to unpack version specific install files, which contain a setup.exe file)

Steps and Screenshots:

  1.  Check and verify a few items
    1. Do you have security on your machine?
      • If so, disable it temporarily
      • Note: Some firewalls may block you from downloading the software. It may be necessary to temporarily disable your firewall in order to complete the download. For assistance with disabling your firewall, consult your firewall developer’s documentation or contact an IT professional. 
    2. Be sure system requirements are meant both relating to the OS and SQL versions
  2. Ensure that you are logged into the computer with an account equipped with Administrator Rights
  3. Right-click on the Windows start menu and select Run
  4. Type in appwiz.cpl this will navigate to Programs and Features within Control Panel
  5. Find, Right-click on, and Uninstall any existing installations of ACT!. Check the "version" column to confirm
  6.  When that is completed, pull up File Explorer and rename the following ACT folders by adding a .old at the end (if present) 
    • C:\Program Files (x86)\ACT
    • C:\Program Files\ACT

      Example:
  7. Reboot the computer when completed.
  8. Log back into the computer. 
  9. Right-click on the .exe file you downloaded and select Run as Administrator
  10. You will then be prompted with the following installation setup. Select Install Act!
    *If the installation prompt does not appear, navigate to C:\act!_[version]_sp[version]\Setup.exe and run as admin
  11. If it prompts to reboot, proceed, then installation will pick back up when you log back into your machine
  12. When prompted, select the appropriate country in the Regional Version screen, then click Next
  13. Read and Accept the License agreement
  14. Choose the Typical installation type
  15. Follow the on-screen instructions to begin the installation process
  16. When the Act! Install Complete dialog appears, Check the desired options, then click Finish.
  17. Open ACT! and your database
  18. When prompted to back up the database, click Yes (if you haven’t already backed up the database), or click No
    • Note: If you clicked No, skip to step 22
  19. Ensure that the database backup will be saved to the desired location, then click OK
  20. When the notification that the backup has been completed successfully appears, click OK
  21. When the prompt to update the database appears, click OK to begin the upgrade process
    Note: A typical update can take from 5 - 15 minutes
  22. When the update is complete, click OK on the confirmation that appears
  23. Repeat the above steps to convert any additional databases to the new format
  24. Enjoy your new ACT version

Source articles:

https://help.act.com/s/article/How-do-I-upgrade-to-the-latest-version-of-Act-prem?language=en_US
https://help.act.com/s/article/How-do-I-upgrade-to-Act-v25-from-a-previous-version-prem?language=en_UShttps://help.act.com/s/article/How-do-I-install-Act-v25-prem?language=en_US

 

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