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Unable To Connect To A Server Via An IOS Device

  • Updated

How the issue is presenting: When attempting to sign into the server via TruGrid Connector on an iphone/ipad, the server attempts to connect and then goes back to the vWorkspace screen:

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To resolve:

  1. On the affected IOS device, navigate to Settings and then App Store
  2. Scroll to the bottom and disable Offload Unused Apps (Screen Shot shows disabled)

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  1. Uninstall and reinstall TG-Connector on the IOS device
  2. Test signing in again.

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