Multi-Factor Authentication (MFA) Explanation

Summit customers use the TruGrid Connector to access their Hosted Servers. TruGrid provides an added layer of security for users with Admin rights and any non-admin users who desire an added layer of security. 

Who is required to have Multi-Factor Authentication (MFA) enabled?

• All admin users are required to have MFA enabled for their accounts. 
• It is optional but recommended for non-admins to have MFA enabled

What does Multi-Factor Authentication (MFA) do for me? 

TruGrid MFA will send an authentication to 1 of three locations:

1. TruGrid Authenticator- Smart Phone app available from Apple and Android stores. It will provide both the options for a push notification (press allow on the prompt) or a code you can manually type into the TruGrid Connector.
2. SMS Messaging- a code will be sent to your phone via a text message that you will then type into the TruGrid Connector.
3. Email- A code will be sent to your email for you to type into the TruGrid Connector. 

How do I enable/disable MFA on my account? 

• To enable MFA submit a ticket to Summit Support and our support team will make the change for you. 
• To disable MFA submit a ticket to Summit Support. We will remove any admin rights you currently have and then disable MFA for your account. 

How do I reset the Multi-Factor Authentication (MFA) to change the authentication method or phone number used? 

You can either select Reset MFA within the TruGrid Connector or submit a ticket to Summit Support and we will process that for you. Once it has been reset you will be prompted to set it up again on your next login.