The TruGrid Windows Desktop Connector launches the connector it installs into an isolated area within a secure per-user, per-application cache and runs within the Internet security zones.
Therefore the Internet security zone settings on the browser (of the Windows machine the user is connecting from) are important and may need to be updated. In most cases, the settings are fine and do not need to be adjusted.
If you see a message like the one below which prevents launching the TruGrid connector application, you may need to adjust this.
Trusted Sites
To remediate this, set the following as Trusted Sites in Windows Internet Options Security settings:
- *.trugrid.com
- *.blob.core.windows.net
- *.secureworkspace.io
- *.trugrid.net
- {your branded URL if you are using one}
Below are the steps involved in adding these:
- Click Start
- Type Internet Options within the search field
- Open Internet Options
- Click the Security tab.
- Click on Trusted sites
- Click on the Sites button
- Enter each Website URL and click Add
- Click Close when all sites have been added
- Make sure to set the Security level to the lowest possible level for these trusted sites
- When you are finished, click on Apply and Ok
Here is a visual step-by-step guide:
Please also ensure the Windows Operating system is completely up to date with all OS updates, particularly .NET Framework updates. Old .NET Frameworks can cause issues. The latest version is 4.8.
In rare situations, if the above steps do not resolve the problem, you may also need to set the "Internet", "My Computer", and "TrustedSites" values to "Enabled" at this registry key:
"HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework\Security\TrustManager\PromptingLevel\". Create the keys if they don't exist.