TruGrid - Unable To Connect From MAC Native Connector - "Open File Anywhere" 3rd Party App Issue

TruGrid - Unable to connect using the MAC TruGrid Native Connector

Issue Description:   

       When a user tries to click Connect in the TruGrid connector app, this message comes up; and you cannot click Close or proceed. This example is using the "Open File Anywhere 3rd party app." 

Requirements to Complete this Process:

• Access to the server. 
• MAC local admin user credentials.

Steps and Screenshots:

1. Check the user's workstation to see if they are utilizing any 3rd party applications like the Open File Anywhere app that is preventing downloaded files from opening automatically. 
2. If there is one installed confirm if it is being used.
   • They might not know what the application is, what it is used for, or what it is connected to. It is recommended to consult their local IT Professional to confirm.  
3. If it is ok to delete the app, search for the app and move it to Trash. 
4. Try connecting to the server again via the TruGrid Native Connector.