Skip to main content
Sign in

NEC / Certificate Issue for MAC Users

  • Updated

NEC / Certificate issue

Issue Description:   

       After upgrading the certificate, MAC users are not able to launch the server. 
mceclip0.png

Requirements to Complete this Process:

  • Admin access to local Mac computer. 
  • Access to the server.

Steps and Screenshots:

    1. Open the web browser.
    2. Click the Lock - click Connection is secure - then click Certificate is valid (screenshots below). 
     
     

     
     

     
    3. Click Trust - Expand Details 
     

     
    4. Click on the highlighted .crt (to download the certificate).
     

     
    5. Go to your Finder - and find the downloaded Certificate
     
    6. Search the Keychain Access from your MAC
    -Go to Finder - Applications - Utilities - Keychain Access or search KeyChain Access from the search bar. 

    7. Then drag the same Certificate from the Finder - type in your MAC credentials. Follow the steps from the link below:
    Add Certificates to a keychain using Keychain Access on MAC
     
    8. Close out the browser, then try to log in again. 

Additional URLs or References (as needed):
https://support.apple.com/en-in/guide/keychain-access/kyca2431/11.0/mac/12.0 

Related articles