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TruGrid - Unable To Setup iOS Devices

  • Updated

TruGrid - Unable to setup iOS devices

Issue Description:   

      The user is prompted to add "corporate email" after placing the username (email), and the setup won't go through. 

Requirements to Complete this Process:

  • Login credentials to the App Store to download the TG connector.
  • Login credentials to log in to the server. 

Steps and Screenshots:

  1. Follow the steps from this guide below:
    TruGrid Secure RDP Setup Guide for iOS End Users
    *Note - If your account doesn't have MFA enabled, you can skip Step 4 from the Setup Guide. 
  2. If the user still gets the same prompt to add the corporate email, get connected to TruGrid support to check if the domain is blacklisted. They will then need to remove from the mobile app authenticate blacklist.

Additional URLs or References (as needed):

https://help.trugrid.com/en/article/trugrid-secure-rdp-setup-guide-for-ios-end-users-b8unkw/#1-trugrid-secure-rdp-setup-guide-for-ios-end-users

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