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Unblock GoToAssist On A MAC

  • Updated

Unblock GoToAssist On A MAC

Process Description:   

       This process outlines how to allow an engineer to use GoToAssist to connect for remote support on a Mac.  Follow the steps below to allow the app in two different places.

Steps and Screenshots:

How To Unblock GoToAssist On A MAC

  1. In the top left corner of the desktop, click the Apple icon.
  2. Select System Settings (previously System Preferences).
  3. Click Security & Privacy.
  4. Click the Privacy
  5. Click Unlock, and enter your credentials.
  6. Make the following changes:
    • In the left sidebar, click Accessibility, and make sure the GoToAssistRemoteSupport box is checked: 
    • In the left side bar, click Screen Recording, and make sure the GoToAssistRemoteSupport box is checkedmceclip0.png 
  7.  Click the Lock icon to prevent any further changes. Your settings are saved automatically.

Note: Currently, macOS Big Sur (11.0, 11.1, 11.2) only allows users with admin privileges to enable Screen Recording.

End-users on Catalina 10.15.2 need to also perform the following additional setting: System Preferences > Security & Privacy > Privacy > Full Disk Access > GoToAssistRemoteSupport

Note:You may not see all of the boxes listed. If you see none of the boxes listed, please end the session and try connecting again.

 

  

 

How To Unblock GoToAssist On A MAC

    1. In the top left corner of the desktop, click the Apple icon.
    2. Select System Preferences.
    3. Click Security & Privacy.
    4. Click the Privacy
    5. Click Unlock, and enter your credentials.
    6. Make the following changes:
      • In the left sidebar, click Accessibility, and make sure the GoToAssistRemoteSupportbox is checked: 
      • In the left sidebar, click Screen Recording, and make sure the GoToAssistRemoteSupportbox is checked: 
    7. Click the Lock icon to prevent any further changes. Your settings are saved automatically.

    Note: Currently, macOS Big Sur (11.0, 11.1, 11.2) only allows users with admin privileges to enable Screen Recording.

    End-users on Catalina 10.15.2 need to also perform the following additional setting: System Preferences > Security & Privacy > Privacy > Full Disk Access > GoToAssistRemoteSupport

    Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the session and try connecting again. 

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