Remote Desktop Knowledge-Base

Login Troubleshooting

• Setup Remote Desktop for Mac OSx
• Setup of RDP on an iOS or Andriod Device
• Setup of RDP on a ChromeBook
• Resetting Your Summit Hosting Password
• "The connection was denied because the user account is not authorized for remote log-in."
• "Your computer can't connect to the remote computer because an error occurred on the remote computer that you want to connect to"

See all 13 articles

QuickBooks Troubleshooting

• Manually Browse To A QuickBooks Company File
• Installing QuickBooks Updates
• Re-Sort Names List
• Payroll Update Errors (PS032, PS077, PS034, PS038)
• Printing Issues from QuickBooks: Delete QBPrint File
• Enabling QuickBooks Cookies

See all 21 articles

Sage Troubleshooting

• Installing Sage 50 Updates
• Create and Restore Sage 50 Company File Backups (.ptb files)
• Manually Browse To / Open a Sage 50 Company File

Third-Party Application Troubleshooting

• Excel - "Cannot open or save any more documents because there is not enough available memory or disk space"
• Telpay - Creating Backups
• Transaction Pro Importer/Exporter - Syncing with QuickBooks

Mac OSx Troubleshooting

• Printer Not Showing Up In Server (Mac OS X)
• RDP - Adding Local Drives / Devices (Mac OS X)

Miscellaneous

• Using Multiple Monitors with RDP (WIndows)
• Black Characters Randomly Showing on Print Jobs
• Using Windows Task Manager To End Sessions or Applications