"Connection Terminated - Connection Has been lost..." Message For MAC Users

Solution I:

1. Log into https://vwlogin2.summithosting.com/Desktop 
2. Go to Preferences tab then go to Experience tab
3. Under Optimization, uncheck off Flash Acceleration and WAN Acceleration (see screenshot).
4. Click Save Changes.
5. Go back to the Application tab and launch the remote desktop again.

Solution II:

1. log into https://vwlogin2.summithosting.com/Desktop 

2. Go to Preferences tab then go to Experience tab

3. Under Optimization, check off WAN Acceleration (see screenshot) and change the drop-down under Performance to show WAN and uncheck the sub settings (see screenshot).

4. Click Save Changes.

5. Go back to the Application tab and launch the remote desktop again.