1. Open QuickBooks new version (QuickBooks 2020) application from the Application's folder (green arrow icon).
2. Follow the steps to locate your QuickBooks file from this link https://ticket.summithosting.com/hc/en-us/articles/360043145214-Locating-Your-QuickBooks-Company-File-on-Your-Cloud-Desktop
3. Login as user "admin" to convert your QuickBooks file to a newer version.
For your reference you may check this link from the Intuit site:
https://community.intuit.com/articles/1501544-how-to-upgrade-or-convert-your-company-file-to-a-newer-version-of-quickbooks-desktop
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