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Function Error Code...When Trying to Print From the Virtual Desktop (Windows)

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Question
 
How do I fix the error "Function Error Code..." when trying to print from the virtual desktop?  Function error happens when changing printer settings (black to a color). 
 
Answer

  1. While the user is logged in to the virtual desktop, go back to the local desktop.

  2. Go to the System tray and find the vWorkspace icon.

  3. Right-click and choose “Apply Additional Printer Properties." mceclip0.png

  4. Go back to the virtual desktop.

  5. Test print.
    *Note that there should be another pop-up window (Printer Properties) after clicking the first “print” command. 

  6. Change the print setting desired.

  7. Click Print.

  8. If unable to find the “Apply Additional Printer Properties” (step 3) in the System Tray:

  9. Uninstall the vWorkspace connector from the control panel. 

  10. Reboot computer.

  11. Install vWorkspace client and run as Admin. 

    *Guide how to install vWorkspace: https://ticket.summithosting.com/hc/en-us/articles/360043157134-Windows-Getting-Started-Setup-Guide-Installing-vWorkspace 

  12. Log in to the virtual desktop.

  13. Go to the system tray and find the workspace icon and click on Client Properties.

    * If unable to find in the system tray, look for EOP Universal Printer in the Control Panel.

       - In the start menu search Control Panel.
       - View the window by Small Icons.

    mceclip3.png

    - View Properties Cache

    mceclip4.png 

    - Update Printer Cache

    mceclip5.png

  14. Return to Step 3.

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