Question
How do I fix the error "Function Error Code..." when trying to print from the virtual desktop? Function error happens when changing printer settings (black to a color).
Answer
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While the user is logged in to the virtual desktop, go back to the local desktop.
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Go to the System tray and find the vWorkspace icon.
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Right-click and choose “Apply Additional Printer Properties."
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Go back to the virtual desktop.
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Test print.
*Note that there should be another pop-up window (Printer Properties) after clicking the first “print” command. -
Change the print setting desired.
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Click Print.
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If unable to find the “Apply Additional Printer Properties” (step 3) in the System Tray:
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Uninstall the vWorkspace connector from the control panel.
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Reboot computer.
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Install vWorkspace client and run as Admin.
*Guide how to install vWorkspace: https://ticket.summithosting.com/hc/en-us/articles/360043157134-Windows-Getting-Started-Setup-Guide-Installing-vWorkspace
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Log in to the virtual desktop.
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Go to the system tray and find the workspace icon and click on Client Properties.
* If unable to find in the system tray, look for EOP Universal Printer in the Control Panel.
- In the start menu search Control Panel.
- View the window by Small Icons.- View Properties Cache
- Update Printer Cache
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Return to Step 3.
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