This article will explain the server login process for Windows users using Remote Desktop Connection (RDP).
You should already have a .RDP file to connect you to your server. Make sure this file is saved to your desktop. If you do not have a .RDP file, we have attached them to the bottom of this article. Download the .RDP file that corresponds to your environment (save it to your desktop) (you can optionally rename the filename). Once you have the file on your desktop follow the steps below:
To connect to your server:
1. Download the .RDP file for your environment (below) and save it to your desktop.
2. Right-click the .RDP file, choose Edit, enter your server name in the Computer field, click Save. Close the window and double-click the .RDP file.
3. During this process you will want to check the "Don't ask me again" boxes as you come across them (there will be two).
4. On the "Enter your credentials" window, enter your server username and password, and press OK.
5. This should log you into your server.
Once logged into your RDP server, users can edit their password by pressing CTRL + ALT + END on your keyboard. Alternatively, you can simply use the "Change Password" icon on your server's desktop.
Note - If you receive any of the below errors, please see this article:
"Your computer can't connect to the remote computer because an error occurred on the remote computer that you want to connect to"
"Your computer can't connect to the Remote Desktop Gateway Server. Contact your network administrator for assistance."