Ensure that the users Intuit payroll subscription is in good standing, and that QuickBooks is updated to its latest version. Also be sure that cookies are enabled.
1. Log into the company file as Admin
2. Go to: Employees / My Payroll Service / Manage Service Key to open the QuickBooks Service Keys window. Choose Edit first to copy their service key number, then remove the Service key.
3. After the payroll subscription is removed, close out of QuickBooks, re-launch it, login as Admin and add the Service key back.
4. Run the payroll updates again.
QuickBooks Payroll can be reached at: 866-223-5562
QuickBooks General Technical Support: 866-340-7237