Click Submit a request in the upper right-hand corner:
Fill out the form with your contact information and the details about how we can assist you.
For Who Can Best Assist You select the department you need assistance from:
Billing if you have questions about your current bill or Billing Portal
Technical Support if you have questions related to technical support for your server (Login issues, password resets, system specifications, system performance, etc.).
Customer Care if you have questions about subscription changes, products, forms, and cancellations
For the Service Environment question, select the one that applies to you. This will route you directly to the team most familiar with your services and you.
I cancelled Summit a few months ago but I noticed my account is still active. A proof of that is that I was able to access the portal. Please remove my account and any information related to me or my company.
Alfredo Munoz
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Kristen Williams
I am not one to publicly express my dissatisfaction with a provider. I have expressed my total dissatisfaction several times with Summit, but things appear to be getting worse. We repeatedly are unable connect because the service is off line. This requires a reboot that can only be don by them. We have asked to have a scheduled reboot done twice. Both times it worked for a while. Today it happened again. I have submitted four requests over the last three hours and have received absolutely no response. We are now looking for an alternative and I suggest others do the same.
Comments
2 comments
I cancelled Summit a few months ago but I noticed my account is still active. A proof of that is that I was able to access the portal. Please remove my account and any information related to me or my company.
Alfredo Munoz
I am not one to publicly express my dissatisfaction with a provider. I have expressed my total dissatisfaction several times with Summit, but things appear to be getting worse. We repeatedly are unable connect because the service is off line. This requires a reboot that can only be don by them. We have asked to have a scheduled reboot done twice. Both times it worked for a while. Today it happened again. I have submitted four requests over the last three hours and have received absolutely no response. We are now looking for an alternative and I suggest others do the same.
Kent Williams
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